The Client:
- A major Digital Marketing Agency based out of Rhode Island, USA
The Objective:
- Assist in managing multiple operational tasks to improve the efficiency in delivering digital marketing solutions to USA based clients
Approach & Execution:
- Evaluated the processes to deliver the digital marketing solutions; used the process documents to improve the quality & productivity
- Multiple Inbox Email monitoring & responding
- DropBox / Google Docs organization
- QA the pages of the website/s
- Followup on leads, schedule appointments, & prepare presentation for the initial pitch
- Research & document
- Social media page monitoring & updates
- For eCommerce website:
- Resolve order issues & if needed, escalate the issue to onsite team
- Check for offers & promotions; are they rendering as per the marketing calendar
- Update the website database to reflect price changes for the products/services
- To learn more, how we approach and execution of the Virtual Assistant Services – Click Here -> Virtual Assistant Services
Results:
- Onsite team was able to free-up 50% of their time
- The spared time allowed the onsite team to target prospects & bring in clients; there-by increasing the revenue
- Turn-around time to respond to customers has reduced significantly since the G2C team was able to respond at night time
Client Appreciation & Testimonial:
“G2C team is the most professional & customer focused organization; there were multiple circumstance where they have gone an extra mile to help me meet my customer expectations – I highly recommend them for the VA services ! ”– Mike B. – An Entrepreneur & marketer
