Case Study – Virtual Assistant Services

The Client:

  • A major Digital Marketing Agency based out of Rhode Island, USA

The Objective:

  • Assist in managing multiple operational tasks to improve the efficiency in delivering digital marketing solutions to USA based clients

Approach & Execution:

  • Evaluated the processes to deliver the digital marketing solutions; used the process documents to improve the quality & productivity
  • Multiple Inbox Email monitoring & responding
  • DropBox / Google Docs organization
  • QA the pages of the website/s
  • Followup on leads, schedule appointments, & prepare presentation for the initial pitch
  • Research & document
  • Social media page monitoring & updates
  • For eCommerce website:
    • Resolve order issues & if needed, escalate the issue to onsite team
    • Check for offers & promotions; are they rendering as per the marketing calendar
    • Update the website database to reflect price changes for the products/services
    • To learn more, how we approach and execution of the Virtual Assistant Services – Click Here  -> Virtual Assistant Services


  • Onsite team was able to free-up 50% of their time
  • The spared time allowed the onsite team to target prospects & bring in clients; there-by increasing the revenue
  • Turn-around time to respond to customers has reduced significantly since the G2C team was able to respond at night time

Client Appreciation & Testimonial:

“G2C team is the most professional & customer focused organization; there were multiple circumstance where they have gone an extra mile to help me meet my customer expectations – I highly recommend them for the VA services ! ”

  – Mike B. – An Entrepreneur & marketer